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Serial Number not Recognized


Denise Walstead
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Denise Walstead

I have verified my serial number but I still cannot activate, it says serial number does not exist

Edited by Denise Walstead
typo
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  • Official Nitronaut
Reymund G.

Greetings @Denise Walstead

Thank you for reaching out to us through our Community Forums!

Please try to use our license portal to determine the version of your serial number. The link to the portal is https://licenses.gonitro.com/prd/portal

If the version of your serial number is 12, please install Nitro PDF Pro 12.16.9.574 so you could successfully activate. The Nitro PDF Pro 12.16.9.574 installer can be located from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link.

If the version of your serial number is 13, install Nitro PDF Pro 13 by clicking the 'Download Nitro Pro 13' from the above link. 

Kind regards,

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  • Official Nitronaut
Reymund G.

Hi @Denise Walstead

Please provide your serial number so we could check it on our end. Please include as well the complete build of your Nitro PDF Pro installation. This can be located under the Help tab > About Nitro Pro (Example format is Nitro Pro 13.x.x.x)

Kind regards,

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Denise Walstead
Posted (edited)

Your Serial Number: 234***-******-******

 13.67.0.45

Edited by Reymund G.
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  • Official Nitronaut
Reymund G.

Hello @Denise Walstead

This was a version 7 license that was automatically upgraded to version 12 after the migration of our old activation servers to new. 
To continue on using this license, please uninstall Nitro PDF Pro 13 on your computer then make sure that you install Nitro PDF Pro 12 (12.16.9.574).

Visit the link below and make sure that you click the 'Download Nitro Pro 12' link. 
https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. 

After the installation, you should see 12.16.9.574 when you navigate to the Help tab > About Nitro Pro. 
Once confirmed, click the Activate button then enter your existing serial number then click Activate. 

Kind regards, 
 

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Denise Walstead

When I attempt to install 12 I get NitroPro setup wizard has failed with no additional information

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  • 2 weeks later...
  • Official Nitronaut
Reymund G.

Hi @Denise Walstead

Please try to install Nitro PDF Pro 12 using the MSI offline installer. Here's the direct download link:

64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 
32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi

After a successful installation, activate it using your existing serial number. 

Kind regards,

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