New Email Address

[Sisi Wu]

We have 2 accounts that have old emails that we no longer have. 

Is there a way to update the accounts with new email addresses? Any help would be appreciated.

[Reymund G.]

Greetings @Sisi Wu

Thank you for reaching out to us through our Community Forums!

Could you please confirm if you are referring to the Nitro Sign accounts that are associated with the old email addresses? If yes, I understand that you no longer have access to its mailbox, but are you still able to login to Nitro Sign using these email addresses?

Do you have files/documents that you want to access/download on these Nitro Sign accounts?

Please provide the email addresses that are currently associated with the Nitro Sign accounts, including the new email addresses that you would like to use.

Kind regards,