Jason Hubert Posted July 19, 2022 Report Share Posted July 19, 2022 One of my clients is unable to request signatures through Nitro Sign and this is affecting his ability to work. It says Expired Plan beside his initials when he's accessing the portal and I'm seeing that for others this was fixed by Nitro Support making changes to his account on the backend. Can someone assist? I can provide his account details when needed. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 19, 2022 Official Nitronaut Report Share Posted July 19, 2022 Greetings @Jason Hubert Thank you for reaching out to us through our Community Forums! Please provide the email address that is associated to the client's Nitro Sign account. We will use this to search and investigate the account. Kind regards, Link to comment Share on other sites More sharing options...
Jason Hubert Posted July 19, 2022 Author Report Share Posted July 19, 2022 (edited) Email address is carlo@gaxxyyzzcpainc.com Edited July 19, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Jason Hubert Posted July 20, 2022 Author Report Share Posted July 20, 2022 Any further updates on this? My client is waiting for a resolution, and whoever edited my previous message changed the email address I'd listed. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 21, 2022 Official Nitronaut Report Share Posted July 21, 2022 Hi @Jason Hubert Please have your client to logout then login again using the Nitro Sign account that is associated to the email address carlo@gaxxyyzzcpainc.com. Kind regards, Link to comment Share on other sites More sharing options...
Jason Hubert Posted July 25, 2022 Author Report Share Posted July 25, 2022 Thanks a lot Reymund! My client confirmed that your instructions worked to fix the issue. Link to comment Share on other sites More sharing options...
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