Evelain Dong Posted July 20, 2022 Report Share Posted July 20, 2022 (edited) Serial number: **** I have your Nitro Pro and cannot activate it after it suddenly reverted back to trial status, and had been working fine on the PC. The only thing I can think of is that we had a new wifi modem installed, but it hasn't really affected anything else. I went through your online instructions through Nitro Pro support and even manually tried to enter the serial number above, but still didn't help. Can you help? I needed to use the nitro sign yesterday for a document, and that's how I found out that the trial version had kicked in. Thanks, Evelain Edited July 20, 2022 by Leslie V Deleted Confidential Info Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 20, 2022 Official Nitronaut Report Share Posted July 20, 2022 Hello @Evelain Dong Thank you for contacting us - I'm happy to assist you. I released your serial number so you can reactivate. Can you please try again and let me know how that goes? Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps! Link to comment Share on other sites More sharing options...
Evelain Dong Posted July 21, 2022 Author Report Share Posted July 21, 2022 Thank you very much. Link to comment Share on other sites More sharing options...
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