Jump to content

Reinstall Ntiro Pro

Jane Dobson

Recommended Posts

Jane Dobson


I  have had to have my laptop rebuilt and am trying to upload software previously purchased back in April 2018. I have tried going through the online instructions through Nitro Pro support  including trying to manually activate it still no luck.  Had a similar problem in 2020 but that was resolved with no issues.

Also previous log in details didn't work either do I had to set up new account.

Any help would be greatly appreciated




Link to comment
Share on other sites

  • Official Nitronaut

Hello @Jane Dobson

Thanks for reaching out to us! 

I checked your serial number and it is a Nitro Pro 11 serial number. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

Please let us know if you need any further assistance.

Link to comment
Share on other sites

Jane Dobson


Thanks for getting back to me I've managed to download and activate Nitro Pro 12 for now I will have a look at version 13 when I have time and  see if it's of any benifit for what I do.

Thanks again


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.