Reinstall Ntiro Pro

[Jane Dobson]

Hi

I  have had to have my laptop rebuilt and am trying to upload software previously purchased back in April 2018. I have tried going through the online instructions through Nitro Pro support  including trying to manually activate it still no luck.  Had a similar problem in 2020 but that was resolved with no issues.

Also previous log in details didn't work either do I had to set up new account.

Any help would be greatly appreciated

Thanks

Jane

 

[Leslie V]

Hello @Jane Dobson

Thanks for reaching out to us! 

I checked your serial number and it is a Nitro Pro 11 serial number. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.
 

[Jane Dobson]

Leslie

Thanks for getting back to me I've managed to download and activate Nitro Pro 12 for now I will have a look at version 13 when I have time and  see if it's of any benifit for what I do.

Thanks again

Jane