Jump to content

can't reinstall the software

Carolina Camacho

Recommended Posts

Carolina Camacho

I get a message BrCtrlCntr.exe is preventing the download, I uninstall the software but now I can't reinstall.


please help


thank you


Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Greetings @Carolina Camacho

Thank you for reaching out to us through our Community Forums!

Brother Control Center is an application used by Brother printer. It's seems that the Brother Control Center (BrCtrlCntr.exe process) is currently using a file that Nitro needs to update during the installation process. Nitro Pro installation will proceed if you will stop the BrCtrlCntr.exe process in Windows' Task Manager.

I have outlined the steps below for your reference:

1. To kill the BrCtrlCntr.exe in Task Manager, please follow the steps below:

a. On your computer using Windows search, search for Task Manager and open it. 
b. From the Task Manager window, go to Processes tab. 
c. Look for BrCtrlCntr.exe, right click it and select End task. 

2. Proceed with Nitro PDF Pro installation by running the executable installer. 
3. Once Nitro Pro is installed, restart your computer. 
4. Activate Nitro PDF Pro by going to Help tab > About Nitro Pro > Activate. Enter your serial number then click on Activate. 

Kind regards,

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.