can't reinstall the software

[Carolina Camacho]

I get a message BrCtrlCntr.exe is preventing the download, I uninstall the software but now I can't reinstall.

 

please help

 

thank you

Carolina

[Reymund Oyong]

Greetings @Carolina Camacho

Thank you for reaching out to us through our Community Forums!

Brother Control Center is an application used by Brother printer. It's seems that the Brother Control Center (BrCtrlCntr.exe process) is currently using a file that Nitro needs to update during the installation process. Nitro Pro installation will proceed if you will stop the BrCtrlCntr.exe process in Windows' Task Manager.

I have outlined the steps below for your reference:

1. To kill the BrCtrlCntr.exe in Task Manager, please follow the steps below:

a. On your computer using Windows search, search for Task Manager and open it. 
b. From the Task Manager window, go to Processes tab. 
c. Look for BrCtrlCntr.exe, right click it and select End task. 

2. Proceed with Nitro PDF Pro installation by running the executable installer. 
3. Once Nitro Pro is installed, restart your computer. 
4. Activate Nitro PDF Pro by going to Help tab > About Nitro Pro > Activate. Enter your serial number then click on Activate. 

Kind regards,