Can Not Access Nitro Pro "Support Help"

[Judith C. Conklin]

Nitro Pro log in , looking for "Support Help"  is giving me access to Nitro Sign only and not support for the the full Nitro Pro, for which I have a license.  Two reactivations used up.  Password changed without positive results.  Probable operator error.  Suggestions as to how to access support for the full program will be appreciated.

[Leslie V]

Hello @Judith C. Conklin

Thanks for reaching out to us! 

Are you trying to transfer the license for Nitro Pro?

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

If in the future, you would like to move your license to a new computer, or plan on reformatting your computer, I suggest you deactivate first by clicking on: Help tab > About Nitro Pro > Activate > Deactivate. This will allow you to reactivate on another computer.

I hope this helps.