activiation error

[Nigel Chan]

Hey all,

 

I am getting a -24:activiation error on a device mirgration

 

can you please advise?

[Leslie V]

Hello Nigel,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Nigel Chan]

Hey

 

I have sent this via PM

[Ray L.]

I am having the same issue. Can you please assist?

[Leslie V]

6 hours ago, Nigel Chan said:

Hey

 

I have sent this via PM

Hi Nigel,

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.
 

[Leslie V]

47 minutes ago, Ray L. said:

I am having the same issue. Can you please assist?

Hi Ray,

Please send me your serial number so I can check.

Thanks!

[Ray L.]

Somehow I missed your earlier reply to update to v12.16.9.574.

Just did that and it activated.

Thanks!