Want to install back version 12

[Kris Peeters]

Because off to meany issues with collaborating (special) software i want back my old version 12.

I deinstalled version 13.  

Installed back version 12, but now my serialnr for V12 that was uprgaded to V13 does not work anymore?

In the license manager is my serial number registrated with  V13.

How can i get back 12 ?

[Reymund Oyong]

Greetings @Kris Peeters

Thank you for reaching out to us through our Community Forums!

In checking the email address you are using here in Community Forums, I am only seeing version 13 license. I did not see a version 12 license unless it was purchased using a different email address. 

Do you still have a copy of your version 12 license? 
What is the email address you used to purchase the version 12 license?

Kind regards,

[Kris Peeters]

504988-xxyyzz-149048

kris@wxyz-lier.be

Maybe it was already V13 , but with the last update a few weeks ago it  went al wrong

Edited July 28, 2022 by Allain Umailin

[Kris Peeters]

Were can i download V13 ? Not the leatest version, but one earlier ?

With latest version to meany issues. The version of april/may is the good version for me.

[Reymund Oyong]

Hello @Kris Peeters

The serial number you provided is a version 13 license.
The latest build of Nitro PDF Pro 13 is 13.67.0.45 and the installer can be located from the link below:

https://www.gonitro.com/product-details/downloads 

If you are looking to the previous build (13.58.0.1180), please refer to the direct link below:

64bit - https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi
32bit - https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 

Please note that you will need to uninstall the latest build (13.67.0.45) on your computer in order to downgrade and install the older build (13.58.0.1180). 

Kind regards,

[Kris Peeters]

These older versions seemes to give the same problems.

On a laptop i did find a good werking version : 13.44.0.896

I tried to downlad these versiob from https://downloads.gonitro.com ; but seems to be down for maintenance ?

[Reymund Oyong]

Hi @Kris Peeters

The link https://www.gonitro.com/product-details/downloads is for the latest build of version 13 and 12.  
If you need the Nitro PDF Pro 13.44.0.896, here's the direct link to download the MSI installer:

64bit - https://install.nitropdf.com/professional_13440896/en/retail/nitro_pro13_ba_x64.msi 
32bit - https://install.nitropdf.com/professional_13440896/en/retail/nitro_pro13_ba_x86.msi

Kind regards,

[Kris Peeters]

This works back fine. Thanks.

Just one small problem. For som reason , just the choiselist off printers is in a very very small lettertype ????  Maybe something to do with my 5K screens ??

[Reymund Oyong]

Hi @Kris Peeters

That may be something to do with the scaling settings in Windows. Please try the following and see if it improves the size of the printers selection:

1. Open the 'Properties' of the NitroPDF.exe (Found via C:\Program Files\Nitro\Pro\13)
2. Select the 'Compatibility' tab then 'Change High DPI settings'.
3. Enable 'Use this setting to fix scaling problem for this program instead of the one in Settings'.
4. Also enable 'Override high DPI scaling behavior'.
5. Adjust the 'Scaling performed by' to 'System (Enhanced)'.

Kind regards,