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Andrew Mc Callion

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Andrew Mc Callion

Please can you deactivate my Nitro on my damaged laptop as I can not access it. Please may I have a link to download on my new one.

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Reymund Oyong

Greetings @Andrew Mc Callion

Thank you for reaching out to us through our Community Forums!

Please provide your Nitro PDF Pro serial number so we could check its activation records. 
Once we have the serial number, we can determine the appropriate installer that you can use on your new computer. 

Please note that I tried to search for a license purchase under the email address you use here, however, I did not find one. 
If you purchased the license using a different email address, please provide it so we can search for it.

Kind regards, 

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Allain Umailin

Hello @Andrew Mc Callion,

Thank you for the private message.

Please note that we no longer support Nitro Pro 8 and its activation servers have been shut down and we highly recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro installers below (to address the 'Nitro Pro Wizard has failed' error message) and activate it with your current Nitro Pro 8 serial number 234600-xxyyzz-702620:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:

Thank you for choosing Nitro and I hope this helps.

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