Which Device to Deactivate

[Viren Mehta]

I just upgraded my laptop, and when I click on Deactivate, I am asked which device I want to deactivate without further instructions.  Kindly guide how to respond to which device deactivation question, and help me ensure that my serial no is accepted/revised.  Thank you.

[Reymund Oyong]

Greetings @Viren Mehta

Thank you for reaching out to us through our Community Forums!

The activation portal will allow you to release a license that has been active. 
If the "Number of Activations" showing in the portal is 0 (zero), there is no need to deactivate since there's no active activations that can be deactivated. 

Please check the version of your serial number in the portal so you know what version should be installed on your laptop. 
The installer can be located from the link below:

https://www.gonitro.com/product-details/downloads - Download the appropriate version that matches your license. 

Once installed, you can activate by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. 

Kind regards, 

[Viren Mehta]

Thanks much for your prompt feedback.  I have limited IT skills, and request you to guide where the portal can be accessed to choose the version.  Believing that it is Nitro Pro 12, I clicked to install, but it failed without even asking me for my serial no.  I have not tried to install Nitro Pro 13.  Please allow for my ignorance, and walk me thru every step in detail.  Thank you. 

[Reymund Oyong]

Hi @Viren Mehta

You can access the licensing portal here https://licenses.gonitro.com/prd/portal
Once you are on that page, enter your serial number then click 'Find License'. This will give you the details of your license including the version. 

If the version is 12, you need to install Nitro PDF Pro 12. The installer can be located from the link below:
https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link.  

But if the version is 13, you need to install Nitro PDF Pro 13 by clicking the 'Download Nitro Pro 13' from the same link. 

If you encounter an issue with the installation or activation, please  provide the following:

1. The serial number you are using to activate the software.
2. Screenshot and description of the error message during installation or activation. 

Kind regards,