Transfer Nitro Pro to new laptop

[Simon Backshell]

Hi,

I have a new laptop and so I'm trying to transfer the license, however I keep getting an error code on the laptop when I try to deactivate (-24: Activation Error).

I've followed the online help to search for my serial number and it tells me that status is active, with 0 activations and 2 allowed. 

I then tried to enter the serial number to activate on my new laptop but it says the serial number doesn't exist!

Any help would be really appreciated.

Thanks - Simon

[Leslie V]

Hello Simon,

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps!
 

[Simon Backshell]

Hi - this worked for version 12 so I then upgraded to the latest version 13 and it's not working again.

[Leslie V]

Hello Simon,

Please send me your Nitro Pro 13 serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.