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Unable to deactivate my Nitro 12 licences on my two devices

Bradley Clemente

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Bradley Clemente



I have tried to follow the prompts on the portal (https://licenses.gonitro.com/prd/portal)  to deactivate my license on two devices but it says I must select the device i wish to deactivate but it gives me no options. Trying to do it on the software on my local machine gives error -24: Activation Error.

I wish to disable the license on both devices and transfer one activation to a new device.


My serial number is:**

Edited by Leslie V
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  • Official Nitronaut

Hello Bradley,

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update ( so you can reactivate successfully: 

Then activate with your Nitro Pro serial number.

I hope this helps. Let me know if you require anything else.

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