Sankalp Jaggi Posted August 10, 2022 Report Share Posted August 10, 2022 (edited) Hello, The following emails are showing "expired plan" even though I have the license, please check the following emails: K*****@sjpctax.com P******@sjpctax.com Thanks, Sankalp Please note I am waiting for a response since a week which I had messaged to @Reymund G., can someone please respond? Edited August 11, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 11, 2022 Official Nitronaut Report Share Posted August 11, 2022 Greetings @Sankalp Jaggi Thank you for reaching out to us through our Community Forums! My apologies for missing out your direct message. An adjustment has been made to the Nitro Sign accounts that is associated to the provided email address. Please logout then log back in and let me know how it goes. Kind regards, Link to comment Share on other sites More sharing options...
Sankalp Jaggi Posted August 22, 2022 Author Report Share Posted August 22, 2022 Thanks @Reymund G.. Please note they got the access but to essential plan. and we have the premium plan. Can you please correct this as soon as possible, as they cant send reminders. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 22, 2022 Official Nitronaut Report Share Posted August 22, 2022 (edited) Hi @Sankalp Jaggi The Nitro Sign account that is associated with those email addresses are individual accounts, thus getting the Nitro Sign Essentials license. Also, Nitro Sign Essentials is currently free. Do you have the name of the Company account that is subscribed to Nitro Sign Premium? Kind regards, Edited August 22, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Sankalp Jaggi Posted August 23, 2022 Author Report Share Posted August 23, 2022 (edited) Yes, its under my account vwxyz@sjpctax.com. Edited August 23, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Sankalp Jaggi Posted August 26, 2022 Author Report Share Posted August 26, 2022 hello? please respond been waiting to get this resolved for a while now... @Reymund G. Link to comment Share on other sites More sharing options...
Sankalp Jaggi Posted September 12, 2022 Author Report Share Posted September 12, 2022 hello @Allain Umailini am waiting for response on this for a while now... Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 13, 2022 Official Nitronaut Report Share Posted September 13, 2022 Hello @Sankalp Jaggi Apologies for missing out your additional post this thread. A support case has been created on your behalf to assist you with ongoing questions related to Nitro Sign. Please reply to the support case if you have any further questions. Kind regards, Link to comment Share on other sites More sharing options...
Sankalp Jaggi Posted September 13, 2022 Author Report Share Posted September 13, 2022 Thanks it is fixed now, I really hope it doesnt take this long to get things done going forward as it delays alot of things on our business side. Link to comment Share on other sites More sharing options...
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