Paul Bartley Posted August 11, 2022 Report Share Posted August 11, 2022 (edited) I am trying to install Nitro pro 10.5.5.29 on a second PC in my home and get an activation error -24. A serial number search on your site reports that 2 activations are available for my license. Can you help. How do I send my serial number privately? Paul Bartley p_uvwxyz@outlook.com (520) 216-wxyz Edited August 12, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 12, 2022 Official Nitronaut Report Share Posted August 12, 2022 Hello @Paul Bartley, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide the serial number of your Nitro Pro 10? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Paul Bartley Posted August 12, 2022 Author Report Share Posted August 12, 2022 (edited) Thanks for quick response The serial number is: 234*************** Edited August 15, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
fitz kev Posted August 13, 2022 Report Share Posted August 13, 2022 (edited) looking for the same deal on pro 10 here. is it safe to post my serial here? Edited August 13, 2022 by fitz kev Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 15, 2022 Official Nitronaut Report Share Posted August 15, 2022 (edited) Greetings @Paul Bartley Please install the latest build of Nitro PDF Pro 12 (12.16.9.574) then activate it using your existing license. The installer can be located from the link below: https://www.gonitro.com/product-details/downloads - please ensure to click the 'Download Nitro Pro 12' link and not the Nitro Pro 13. After the installation, you can check the version and build by opening Nitro then navigate to the Help tab > About Nitro Pro. Once confirmed that your installation is on 12.16.9.574 click the Activate button then enter your serial number. Kind regards, Edited August 15, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 15, 2022 Official Nitronaut Report Share Posted August 15, 2022 Greetings @fitz kev Thank you for reaching out to us through our Community Forums! We will hide your serial number before making the post visible in this thread. Please let us know so we can check your license and provide the appropriate installer. Kind regards, Link to comment Share on other sites More sharing options...
fitz kev Posted August 15, 2022 Report Share Posted August 15, 2022 (edited) 234***-******-****** Edited August 15, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Paul Bartley Posted August 15, 2022 Author Report Share Posted August 15, 2022 Thanks! Nito's faithful support for legacy (non profitable) customers never ceases to amaze me. 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 15, 2022 Official Nitronaut Report Share Posted August 15, 2022 Hi @fitz kev Please install the latest build of Nitro PDF Pro 12 (12.16.9.574) then activate it using your existing license. The installer can be located from the link below: https://www.gonitro.com/product-details/downloads - please ensure to click the 'Download Nitro Pro 12' link and not the Nitro Pro 13. After the installation, you can check the version and build by opening Nitro then navigate to the Help tab > About Nitro Pro. Once confirmed that your installation is on 12.16.9.574 click the Activate button then enter your serial number. Kind regards, Link to comment Share on other sites More sharing options...
fitz kev Posted August 16, 2022 Report Share Posted August 16, 2022 Thank you again! Link to comment Share on other sites More sharing options...
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