NITRO PRO SE QUEDA CONGELADO AL COMBINAR ARCHIVOS ALOJADOS EN LA NUBE CON GOOGLE DRIVE PARA ORDENADORES

[Enrique Santander]

Utilizo Google Drive para Ordenadores en mi computadora y cuando intento combinar con Nitro archivos alojados en esta ubicación el programa se congela. Esto no ocurre si los descargo primero, solo cuando lo hago desde esta ubicación.

 

I use Google Drive for Desktop on my computer and when I try to merge files hosted in this location with Nitro the program freezes. This doesn't happen if I download them first, only when I download from this location.

Edited August 16, 2022 by Allain Umailin

[Allain Umailin]

Hello @Enrique Santander,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Enrique Santander]

Claro, mi número de serie es:

504908-xxyyzz-380221

Edited August 16, 2022 by Allain Umailin

[Allain Umailin]

Thank you @Enrique Santander,

What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.67.0.45) or you can go to Control Panel > Programs and Features.

Thank you in advance!

[Enrique Santander]

Nitro Pro 13.58.01180 

 

[Allain Umailin]

Hello @Enrique Santander

Thank you for this information and my apologies for the delay.

As part to of troubleshooting, please uninstall your current Nitro PDF Pro 13 through Control Panel\All Control Panel Items\Programs and Features, reboot the machine then install an older build which is Nitro PDF Pro 13.6.0.108 using these Spanish  MSI installers:

x32 http://install.nitropdf.com/professional_1360108/es/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_1360108/es/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

When done, please try again your workflow and let us know how it goes.