Trevor Murray Posted August 12, 2022 Report Share Posted August 12, 2022 (edited) I have a current version on Nitro (13.22.0.414) and had to do a reinstall on a computer. I went to the "License Portal" and it says that I need to select devices to "Deactivate". I have already done this and it is all clear and shows 0 activations out of the 2 allowed. I need this computer to work again. PLEASE HELP ME!!! My SN# 234600-xxyyzz-783449 Trevor Murray murrayinuvwxyzeagency@gmail.com 801-xyz-8562 Edited August 12, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 12, 2022 Official Nitronaut Report Share Posted August 12, 2022 Hello @Trevor Murray, Thank you for reaching out to us through our Community Forums! For your kind information, the serial number you provide is for a Nitro Pro 10 and to reinstall your Nitro PDF Pro 13, please use the following MSI installers: x64 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the serial number 504989-xxyyzz-215311 that you purchased last 6/24/2022. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Trevor Murray Posted August 15, 2022 Author Report Share Posted August 15, 2022 So, if I have version 10 then I need the download for version 10. You sent me the link for version 13. Can you please send me a link to download version 10 for 64bit? Thanks, Trevor Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 16, 2022 Official Nitronaut Report Share Posted August 16, 2022 Hello @Trevor Murray, My apologies for providing the MSI installers for Nitro PDF Pro 13. I gave them out because of the title of this post and with regard to your Nitro Pro 10, please note that we no longer support this version and its activation servers have been shut down which is why its installers are no longer available for download. Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released version 13. You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number :https://www.gonitro.com/nps/product-details/downloads If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Trevor Murray Posted August 17, 2022 Author Report Share Posted August 17, 2022 Thank you so much :) Link to comment Share on other sites More sharing options...
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