CAN NO LONGER LOG INTO ACCOUNT

[julian.m.degasperis@gmail.com]

Account was somehow logged out and i cannot sign in again, resetting password does not work. Please contact me - the account is under a different email from the one i am using on this forum (because i could not log in under that account)

Thank you

[julian.m.degasperis@gmail.com]

Hello?

[Leslie V]

Hi Julian,

Thanks for reaching out to us! I am happy to assist you.

I sent you a direct message regarding this issue.

Cheers,

Leslie

[julian.m.degasperis@gmail.com]

Hi - I am experiencing really poor customer support. Please keep this in mind when buying licenses for this product. The product is good, the customer service is non-existant. Not happy with my experience

[Leslie V]

Hello Julian,

I have already sent a reset password link to the email you provided via direct message.

Please confirm if you haven't received the email.

[julian.m.degasperis@gmail.com]

I have received it. However, i have signed in and it is showing "expired trial." I have purchased a license and been using the PDF program for over 1 year. 

[Allain Umailin]

Hello @julian.m.degasperis@gmail.com,

We have made an adjustment to the affected account so please log out, close all the browsers, open a new browser and log in again.

Cheers!