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Combining PDFs Crashes Nitro Pro


Jasmine Bailey
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Jasmine Bailey

Steps to crashing

  1.  open an existing PDF that is saved
  2. extracting pages from the original document
  3. Save pages separately
  4. select the Combine function

This is where the program freezes a

Version: 13.58.0.1180

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  • Official Nitronaut
Allain Umailin

Hello @Jasmine Bailey,

Thank you for reaching out to us through our Community Forums!

Are you combining PDFs to a network share or online drive (e.g. OneDrive, Google Drive or Dropbox) or it is also happening to local drives?

Thank you very much in advance and I look forward to hearing back from you.

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  • Official Nitronaut
Allain Umailin

Hello @Jasmine Bailey,

Thank you for your response and please note that the program should be able to combine without issues.

Since you are still working with an older build, let us first update to our latest release by performing these steps:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine:

https://downloads.gonitro.com/professional_13.67.0.45/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509

2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files:
https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads 

3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro PDF Pro 13.67 using our offline English MSI packages:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"


5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504985-xxyyzz-507155

6. Turning off User Account Control (UAC) for Nitro PDF Pro 13. Here are two methods that you can follow:

a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there.

b. 
i. Right-click > Troubleshoot Compatibility > Troubleshoot Program
ii. Check "The program requires additional permissions" > Next > Test the program...
iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close

When done, please try again your workflow and let us know it goes.

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