Changing license to another machine

[Gerardo cedillo]

trying to deactivate and activate the license from my old computer to the new one 

in the website is asking me to choose a device to deactivate , and is not possible to deactivate.

Creating the support tickets is not possible and is very non-intuitive . 

There is definitely room for improvement in costumer service

license : 234600-xxyyzz-249949

 

Edited August 18, 2022 by Allain Umailin

[Allain Umailin]

Hello @Gerardo cedillo,

Thank you for reaching out to us through our Community Forums!

For your kind information, our Activation Portal is only used for deactivating previous activations. It does not have the option to choose the device and clicking on the  'Deactivate' button frees up a license for use.

However if there is nothing to release, this is because of old activation servers that have been shut down. 

To further assist you in reinstalling your program, please use our offline English MSI installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and I hope this helps.