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Nitro Pro 12 Refusing to appear in outlook as an add-in

Jake W

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I have a user who we are unable to get Nitro Pro 12 to show up at all, this is important because she is required to use the PDF to Email converter,  I have uninstalled and reinstalled Nitro, tried a repair, what should I do from here? I can provide diagnostic information if needs be.

The process for getting it installed I used was
Install Nitro 12
Make sure to check Office Add-ins
Attempt to make sure they have been installed by using the Support tools > Install Add-ins

Any help would be appreciated 

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