Jay Sonea Posted August 24, 2022 Report Share Posted August 24, 2022 I went on the website to deactivate the software on an old computer, but the below message is coming up: When clicking "Deactivate" the message is shown: "Please select devices to deactivate" but there is no selection. Could you please advise. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 24, 2022 Official Nitronaut Report Share Posted August 24, 2022 Hello @Jay Sonea Thanks for reaching out to us! There is no need to deactivate your license, it has already been released. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
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