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Reactivation of Nitro Pro V12


Jay Sonea
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Jay Sonea

I went on the website to deactivate the software on an old computer, but the below message is coming up:

When clicking "Deactivate" the message is shown: "Please select devices to deactivate" but there is no selection.

Could you please advise.  Thanks

 

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Leslie V

Hello @Jay Sonea

Thanks for reaching out to us!

There is no need to deactivate your license, it has already been released. 

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.
 

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