Nitro Pro 9 - license activation failed.

[Vinoth Swaminathan]

Dear Team,

 

we have 5 license for Nitro pro9 - unfortunately, we are unable to use the license.. while checking the license - we have received the below message.

Please contact the Nitro Support Team to deactivate devices belonging to this serial number.

 

kindly resolve at the earliest. Thanks

 

BR,

 

Vinoth

[Leslie V]

Hello Vinoth,

Thanks for reaching out to us!

Please send me your serial numbers so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Vinoth Swaminathan]

Hi Leslie,

Please find the serial : ***

Kindly please revoke license from all the register devices and please confirm.

BR,

Vinoth .

 

 

 

 

Edited August 25, 2022 by Leslie V
Deleted Confidential Info

[Leslie V]

Hello Vinoth,

There are 5 available activations for this serial number you provided.

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.