Jonatas Margarida Posted August 24, 2022 Report Share Posted August 24, 2022 Hi, Whenever i open a document, i receive a message informing that a error as occurred - error 401. However when i click on the button "ok" the file open normaly, i think. What can i do to solve this error? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 25, 2022 Official Nitronaut Report Share Posted August 25, 2022 Greetings @Jonatas Margarida Thank you for reaching out to us through our Community Forums. I understand that you are getting a 401 error when opening Nitro Pro. Please try the steps below and see if it removes the error message: 1. Open your Nitro PDF Pro then close the 401 error message if it shows up. 2. At the top right, click the Logout then close Nitro Pro. 3. Open Nitro PDF Pro then click the Login button and login using your Nitro Sign account. If the 401 error message happens again, please provide the exact version and build of your Nitro Pro. This information can be located under the Help tab > About Nitro Pro. Kind regards, Link to comment Share on other sites More sharing options...
Sara Carmichael Posted September 21, 2022 Report Share Posted September 21, 2022 @Reymund G. thank you so much for your quick and easy directions. Doing exactly what you have listed above, fixed my error 401 issue. You rock!! 🤩 Link to comment Share on other sites More sharing options...
Kim Martin Posted September 22, 2022 Report Share Posted September 22, 2022 It fixed my issue too!! Thanks! Link to comment Share on other sites More sharing options...
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