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How to remove someone from my account


Carolina Sweepers
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Carolina Sweepers

It looks like I am able to have 2 people on this account but it wont allow me to add a user

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Allain Umailin

Hello @Carolina Sweepers,

Thank you for reaching out to us through our Community Forums!

Are you referring to removing an activation from your Nitro Pro program so you can activate on a new machine?

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Greg Symons

My query is related I think- I've started working for my current company recently and I've been using a former employee's Nitro account. I need to find out how I can get her account transferred into my name. 

My boss and I have not been able to access the former employee's account to make the switch, so I'd like help please. I can provide the contact details for my boss who pays for the subscription if needed. Thanks in advance. 

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Allain Umailin

Hello @Greg Symons,

Thank you for reaching out to us through our Community Forums!

Please be aware that 'Nitro PDF Pro' and 'Nitro Sign' do not share the same license or serial number.

Could you please confirm which program/platform you are trying to transfer?

Thank you very much in advance and I look forward to hearing back from you.

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Allain Umailin

Hello @Carolina Sweepers,

Thank you for the confirmation, however, I am unable to find the purchase under your name or email address and in order to help you with your request, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro 
-A copy of the order invoice.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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