Carolina Sweepers Posted August 25, 2022 Report Share Posted August 25, 2022 It looks like I am able to have 2 people on this account but it wont allow me to add a user Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 26, 2022 Official Nitronaut Report Share Posted August 26, 2022 Hello @Carolina Sweepers, Thank you for reaching out to us through our Community Forums! Are you referring to removing an activation from your Nitro Pro program so you can activate on a new machine? Link to comment Share on other sites More sharing options...
Carolina Sweepers Posted August 28, 2022 Author Report Share Posted August 28, 2022 Yes Link to comment Share on other sites More sharing options...
Greg Symons Posted August 29, 2022 Report Share Posted August 29, 2022 My query is related I think- I've started working for my current company recently and I've been using a former employee's Nitro account. I need to find out how I can get her account transferred into my name. My boss and I have not been able to access the former employee's account to make the switch, so I'd like help please. I can provide the contact details for my boss who pays for the subscription if needed. Thanks in advance. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 30, 2022 Official Nitronaut Report Share Posted August 30, 2022 Hello @Greg Symons, Thank you for reaching out to us through our Community Forums! Please be aware that 'Nitro PDF Pro' and 'Nitro Sign' do not share the same license or serial number. Could you please confirm which program/platform you are trying to transfer? Thank you very much in advance and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 30, 2022 Official Nitronaut Report Share Posted August 30, 2022 Hello @Carolina Sweepers, Thank you for the confirmation, however, I am unable to find the purchase under your name or email address and in order to help you with your request, could you please provide the following information for me? -The full name and address of the purchaser -The email address used to purchase Nitro Pro -A copy of the order invoice. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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