Install Nitro v 12 on new W11 computer

[Gai]

I am trying to deactivate v 10.5.2.11 on old computer and set up on new W11 computer with v 12.16.9.574 based on info contained in forums. Cannot deactivate on old computer or activate on new computer S/N 234*** ***... ......

Please advise

Edited August 29, 2022 by Reymund G.

[Reymund G.]

Greetings @Gai

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. This means, no need to deactivate old installations since the licensing service has been moved from old to new activation servers. 

To continue on using your existing license, please ensure to install 12.16.9.574. The installer can be located here:
https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. 

If you run into issues activating Nitro PDF Pro 12.16.9.574 using your license, please send the complete serial number and a description of the activation error message.

Kind regards,