Installing Nitro Pro 12 on a fresh W10 Pro Laptop fails

[Klaus Delacroix]

After my old laptop physically crashed (you really shouldn't drop it from a table!), I want to Install Nitro Pro 12 on my new one, running W10 Pro 21H2.

I have downloaded the following installation package: http://install.nitropdf.com/professional_12163574/de/retail/nitro_pro12_ba_x64.msi

When I activate this package, the installation starts, and it allows me to specify a target directory for the installation.

After defining a directory, the installation immediately stops, telling me, that an (unspecified!) error has occurred.

No further information is provided.

What is going wrong, what can I do to install the package?

[Allain Umailin]

Hello @Klaus Delacroix,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Klaus Delacroix]

Thx for answering Allain....

Shall I openly publish the complete serial number, or can it be obfuscated in some meaningful way??

[Reymund G.]

Hi @Klaus Delacroix

You can send the serial number here and we will hide it before making the post visible in this thread. 

Kind regards,

[Klaus Delacroix]

OK, here it is:  234***-******-******

Edited September 5, 2022 by Reymund G.