Jump to content

Installing Nitro Pro 12 on a fresh W10 Pro Laptop fails

Klaus Delacroix

Recommended Posts

Klaus Delacroix

After my old laptop physically crashed (you really shouldn't drop it from a table!), I want to Install Nitro Pro 12 on my new one, running W10 Pro 21H2.

I have downloaded the following installation package: http://install.nitropdf.com/professional_12163574/de/retail/nitro_pro12_ba_x64.msi

When I activate this package, the installation starts, and it allows me to specify a target directory for the installation.

After defining a directory, the installation immediately stops, telling me, that an (unspecified!) error has occurred.

No further information is provided.

What is going wrong, what can I do to install the package?

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Klaus Delacroix,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.