Klaus Delacroix Posted August 30, 2022 Report Share Posted August 30, 2022 After my old laptop physically crashed (you really shouldn't drop it from a table!), I want to Install Nitro Pro 12 on my new one, running W10 Pro 21H2. I have downloaded the following installation package: http://install.nitropdf.com/professional_12163574/de/retail/nitro_pro12_ba_x64.msi When I activate this package, the installation starts, and it allows me to specify a target directory for the installation. After defining a directory, the installation immediately stops, telling me, that an (unspecified!) error has occurred. No further information is provided. What is going wrong, what can I do to install the package? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 31, 2022 Official Nitronaut Report Share Posted August 31, 2022 Hello @Klaus Delacroix, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Klaus Delacroix Posted September 1, 2022 Author Report Share Posted September 1, 2022 Thx for answering Allain.... Shall I openly publish the complete serial number, or can it be obfuscated in some meaningful way?? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted September 1, 2022 Official Nitronaut Report Share Posted September 1, 2022 Hi @Klaus Delacroix You can send the serial number here and we will hide it before making the post visible in this thread. Kind regards, Link to comment Share on other sites More sharing options...
Klaus Delacroix Posted September 2, 2022 Author Report Share Posted September 2, 2022 (edited) OK, here it is: 234***-******-****** Edited September 5, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
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