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Cannot Login or Password Reset

Irene Quan

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Our company has been using Nitro for a long time, but recently we've been having some issues. One of our employees cannot log in nor can she do a password reset to fix the issue. Can we get some assistance on this? Her email is

Thank you,

Edited by Leslie V
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  • Official Nitronaut

Hello Irene,

Thanks fo reaching out to us!

I cannot locate an account under the email address you provided. Can you kindly confirm if this is the correct one? 

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