Cai Ching Wong Posted September 6, 2022 Report Share Posted September 6, 2022 Hi Sir/Madam, Unable to deactivate and reactivate licenses. Check the licenses status, there is license available for activation. Please assist. Thannks! Regards, Ching Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted September 6, 2022 Official Nitronaut Report Share Posted September 6, 2022 Greetings @Cai Ching Wong Thank you for reaching out to us through our Community Forums! Please provide the following so we could further troubleshoot this activation issue: 1. The serial number you are using to activate the software. 2. The version and complete build of your Nitro PDF Pro installation, found under the Help tab > About Nitro Pro. Kind regards, Link to comment Share on other sites More sharing options...
Cai Ching Wong Posted September 13, 2022 Author Report Share Posted September 13, 2022 On 9/6/2022 at 6:50 PM, Reymund G. said: Greetings @Cai Ching Wong Thank you for reaching out to us through our Community Forums! Please provide the following so we could further troubleshoot this activation issue: 1. The serial number you are using to activate the software. 2. The version and complete build of your Nitro PDF Pro installation, found under the Help tab > About Nitro Pro. Kind regards, Hi Reymund, i have pm you the requested details. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted September 13, 2022 Official Nitronaut Report Share Posted September 13, 2022 Hello @Cai Ching Wong Please install the latest build of Nitro PDF Pro 12 so you could successfully activate using your existing serial number. The Nitro PDF Pro 12 installer can be located from the link below:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. One Nitro PDF Pro 12 installed, navigate to the Help tab > About Nitro Pro. If the version and build is 12.16.9.574, click the Activate button then enter your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now