Activation

[Cai Ching Wong]

Hi Sir/Madam,

Unable to deactivate and reactivate licenses.

Check the licenses status, there is license available for activation.

Please assist. Thannks!

Regards,

Ching

[Reymund G.]

Greetings @Cai Ching Wong

Thank you for reaching out to us through our Community Forums!

Please provide the following so we could further troubleshoot this activation issue:

1. The serial number you are using to activate the software.
2. The version and complete build of your Nitro PDF Pro installation, found under the Help tab > About Nitro Pro. 

Kind regards,

[Cai Ching Wong]

On 9/6/2022 at 6:50 PM, Reymund G. said:

Greetings @Cai Ching Wong

Thank you for reaching out to us through our Community Forums!

Please provide the following so we could further troubleshoot this activation issue:

1. The serial number you are using to activate the software.
2. The version and complete build of your Nitro PDF Pro installation, found under the Help tab > About Nitro Pro. 

Kind regards,

Hi Reymund, i have pm you the requested details. Thanks!

[Reymund G.]

Hello @Cai Ching Wong

Please install the latest build of Nitro PDF Pro 12 so you could successfully activate using your existing serial number.
The Nitro PDF Pro 12 installer can be located from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. 

One Nitro PDF Pro 12 installed, navigate to the Help tab > About Nitro Pro. If the version and build is 12.16.9.574, click the Activate button then enter your serial number.

Kind regards,