Activation is unable to be done due to incorrect time or date of machine

[Michelle Pattenden]

Hi I am trying to activate my nitro pro and it comes up with the above issue. Says please verify your date and time settings.

My date and time are correct so not sure what it wants and i cant submit a support request as it goes around in circles.

[Allain Umailin]

Hello @Michelle Pattenden,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is  12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features.

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

Thank you very much in advance and I am looking forward to hearing back from you.