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I am trying to activate the second license


Guy Beretich
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Guy Beretich

I am trying to activate the second license, but system says the license doesn't exist, but when I go to the support page, it says I have two free licenses:

Version    12
Status    Active
Number of Activations    0
Number of Activations Allowed    2

It tells me to "deactivate",  when I select that button, I get this message: Please select devices to deactivate. 

There are no devices to deactivate, so I am stuck here.

 

 

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Allain Umailin

Hello @Guy Beretich,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Guy Beretich,

Thank you for this information.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why  its installers are no longer available for download. 

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 11 serial number 234600-xxyyzz-450090:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

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