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Activation Nitro

Marin Silviu

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I have been upgrading a PC with a SSD, witch previously had the Nitro license on the HDD. Activation key bought from a retailer has the following form:  xxxxxx-xxxxxx-xxxxxx

Nitro Pro v 13 do not accept the "-" character, probably input validation on this newer version. 

I let here a print screen of the error I received from Nitro.


After a put the serial number, I get an error, but the solution provided from nitro website do not work.

Solution provided from Nitro website is the following:

Version    12
Status    Active
Number of Activations    0
Number of Activations Allowed    2

It tells me to "deactivate",  when I select that button, I get this message: Please select devices to deactivate. 

There are no devices to deactivate, so I am stuck here.




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  • Official Nitronaut

Hello @Marin Silviu

You purchased a Nitro Pro 10 license.

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. 

Please let us know if you need any further assistance.

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