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How to find back the license to activate after having had to do a reset of Windows

Stijn Van Wesemael

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Stijn Van Wesemael

I had to reset my laptop.  Afterwards, I needed to reinstall all the various software I used. I bought a license for Nitro Pro Suite in 2020. I can't find the license key in my account and it is not mentioned in my invoice. Both the account and the faq of Nitro are rather useless. The latter refers to cleverbridge, but does not provide a contact e-mail.

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  • Official Nitronaut

Hello @Stijn Van Wesemael

Thank you for contacting us.

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

If you did not purchase Nitro from our website and have the CD your serial number will be located on the back of the CD sleeve. It may be labelled as Activation Code.
(Please keep in mind that if you purchased Nitro from a re-seller we will not have the information on our systems)

I look forward to hearing back from you.

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