MATHIS Alexandre Posted September 11, 2022 Report Share Posted September 11, 2022 Hello I have exactly the same problem because I bought a new computer and I pass on windows 11 When I want to deactivate my license on my old computer, I also get an error message that prevents me from deactivating the license. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 12, 2022 Official Nitronaut Report Share Posted September 12, 2022 Hello @MATHIS Alexandre, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance and to continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the below offline English MSI installers: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxyyzz-369264 With regard to the error message when deactivating on the old machine, you may just uninstall it through Control Panel\Programs\Programs and Features. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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