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Fahad Ahmed

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My colleague purchased 3 Nitro Pro 13 "licenses" for 3 of us. He provided each of us a serial number. I am using Mac OS Monterey. We downloaded Nitro Pro 13. Under the "Help" menu, there is no "About" option. Under the "Nitro PDF Pro" menu, there is an option "Purchase/Register Nitro PDF Pro...". When we try to "Register Now" it asks for a "License Code". Pasting the serial number leaves the "Register" button grayed out. Seems like the License Code is different from Serial Number. My colleague never received a License Code, only 3 Serial Numbers. How do we resolve?

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Allain Umailin

Hello @Fahad Ahmed,

Thank you for reaching out to us through our Community Forums!

I have sent you an email through a support case you also created so please check your Inbox and your Spam/Junk folders.

Stay safe always!

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