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can't find the email received the serial number

Myriam Vieillot

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Myriam Vieillot


I've bought a licence oneline (via CLEVERBRIDGE) in March 2022 : in the order i've noted the serial number : 504 *** *** *** **

After a crack on my computer in July, I'm now unable to re install the NITRO 13 PRO becauve I've lost the serial number.

I've tried to uninstall the program but on the invoice there are only 14 characters for the serial number : 504 996 040 690 43   vs the 18  required on the site to get an online asssitance.

Could you  help me please? I don't know to do.




Edited by Reymund G.
Hid serial number
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  • Official Nitronaut

Greetings @Myriam Vieillot

Thank you for reaching out to us through our Community Forums!

The details of the license that was purchased under your email address has been sent here through a direct message.
Please check your inbox here to see the details and the installer that you should use to install Nitro PDF Pro. 

Kind regards, 

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