Francis West Posted September 12, 2022 Report Share Posted September 12, 2022 On Tuesday 9/06/2022I downloaded and installed the trial and it showed expired trial.New computer purchased 9/04/2022 at Costco.Interesting. I uninstalled the trial and spent sometime getting my old Nitro Pro 6x installed but it won’t accept my key. I reinstalled the 13x trial and it still says expired. F. Patrick West Link to comment Share on other sites More sharing options...
Francis West Posted September 12, 2022 Author Report Share Posted September 12, 2022 Folks, I upgraded to. Windows 11 laptop and installing 6x failed. i downloaded the 13x trial but it said already expired. I uninstalled it and researched my 6x install issue and followed directions to get NetFramework2 support. 6x installed but activation failed. I found the 43% off upgrade from older version link and used my 6x key. message said “we were unable to validate your serial number” I tried it with and without the dashes. Suggestions? F. Patrick West Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 13, 2022 Official Nitronaut Report Share Posted September 13, 2022 Greetings @Francis West Thank you for reaching out to us through our Community Forums! Please be aware that a Nitro PDF Pro 13 installation will require a version 13 license in order to get activated. Please provide your existing license so we can check its eligibility for upgrade to the latest version. Kind regards, Link to comment Share on other sites More sharing options...
Francis West Posted September 13, 2022 Author Report Share Posted September 13, 2022 I don’t have a version 13 license. I installed the trial version and it immediately said expired. So is there a way activate my old 6x? If not I will wait and see how often/if I miss having Nitro Pro. I am not going rush out and purchase it if it turns out I can get by with other tools. Especially since the trial period failed and I see many posts about activation issues. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 14, 2022 Official Nitronaut Report Share Posted September 14, 2022 Hi @Francis West Do you own an existing Nitro PDF Pro license? Also, about the 'old 6x', are you referring to the older version of license like version 6? If you own an existing Nitro PDF Pro license, please send it here so we can check the status and records on our end. Kind regards, Link to comment Share on other sites More sharing options...
Francis West Posted September 26, 2022 Author Report Share Posted September 26, 2022 On 9/14/2022 at 9:09 AM, Reymund G. said: If you own an existing Nitro PDF Pro license, please send it here so we can check the status and records on our end. Send it where? Into the support forum? Link to comment Share on other sites More sharing options...
Francis West Posted September 27, 2022 Author Report Share Posted September 27, 2022 (edited) 6x key 234***-******-****** Edited September 27, 2022 by Reymund G. Hide part of serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 27, 2022 Official Nitronaut Report Share Posted September 27, 2022 Hi @Francis West I can confirm that this serial number is a version 6 license. Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Alternatively, you can upgrade to the latest build (12.16.9.574) of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13. You can find the Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro serial number :https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link There is a discounted upgrade price when you upgrade your license to the latest version. Please let me know if you are interested so we can give you the instructions on how to purchase the license upgrade. Kind regards, Link to comment Share on other sites More sharing options...
Francis West Posted June 5, 2023 Author Report Share Posted June 5, 2023 On 9/27/2022 at 8:24 AM, Reymund Oyong said: Hi @Francis West There is a discounted upgrade price when you upgrade your license to the latest version. Please let me know if you are interested so we can give you the instructions on how to purchase the license upgrade. Hi I'm wondering about upgrade pricing, I'm back at version 6x. I'm assuming it is too old to upgrade. Patrick Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 5, 2023 Official Nitronaut Report Share Posted June 5, 2023 Hi @Francis West Could you please provide again your existing serial number? Once I have the license, I will go ahead and check its eligibility for the discounted upgrade price. Kind regards, Link to comment Share on other sites More sharing options...
Francis West Posted June 5, 2023 Author Report Share Posted June 5, 2023 (edited) 234***-******-****** Edited June 9, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 9, 2023 Official Nitronaut Report Share Posted June 9, 2023 Hi @Francis West I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access our Upgrade page and then try to upgrade your serial number at a discounted price. Kind regards, Link to comment Share on other sites More sharing options...
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