Full license swiched over to trial

[Les Quast]

Computer name was changed and the license switched to a trial that has now expired, need the license reactivated but failing.

[Reymund Oyong]

Greetings @Les Quast

Thank you for reaching out to us through our Community Forums!

Please update your installation to the latest build of Nitro PDF Pro 12 (12.16.9.574) so you could successfully activate using your existing license. 
The installer can be located from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link.  

After the installation, the version and build under the Help tab > About Nitro Pro should be 12.16.9.574. Once confirmed, click the Activate button then enter your serial number. 

Kind regards,

[Les Quast]

Reymund,

Your latest version of build 13.67.0.45 was already installed and running before the failure, will the license NOT reactivate on version 13?

[Les Quast]

Support,

 

Do I need to uninstall version 13 of your product and install the requested version 12 to get the license reactivated?

 

Les

[Reymund Oyong]

Hi @Les Quast

Our records show (found under the email address you used here in Community Forum) that the license you've purchased is for version 12 which means a Nitro PDF Pro 12 is needed in order to get a successful activation. 
You will need to uninstall Nitro PDF Pro 13 then install Nitro PDF Pro 12 so you could activate using your existing license.

Kind regards,