Re-activation of Nitro Pro licence

[Tim Entwistle]

Hello

On 26 January 2018 I purchased two copies of Nitro Pro 11 for my wife and I along with the backup CD.  Cleverbridge reference number and product keys are all available if needed.

I've recently purchased a new computer so I deleted Nitro Pro on the old computer and, using the backup CD, installed it on the new computer.

All fine until I go to the activation tab.  I clicked on the activation tab and entered the product key and I get the message "-24: Activation error". 

I've then submitted a support request and entered the licence number.  This comes back showing that there are two active licences and that neither are being used.

Then, I click the deactivate button thinking that will resolve the isuue but I then get the message "Licences.gonitro.com says: Please select devices to deactivate".  But, there are no devices listed and so I just keep going round in circles.

Any help would be really appreciated.

Thanks

Tim

[Leslie V]

Hello @Tim Entwistle

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.
 

[Tim Entwistle]

Dear Leslie V

Thank you so much for your help, it is really appreciated.

Cheers

Tim