Nitro Pro -13 reactivation

[Yaron Kogan]

I have a nitro pro -13 license 

Suddenly it reverted to trial mode. My computer didn't crash

trying to reactivate with serial # results in an error as follows:

Quote

 

There was an issue with the activation certificate

If you activated manually' click 'back' and re-enter the activation certificate. Ensure

that you have copied the certification correctly.

 

 

Can anyone help?  

[Allain Umailin]

Hello @Yaron Kogan,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.67.0.45). The same information is available by going to Control Panel > Programs and Features.

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Yaron Kogan]

hello Allain Umailin

 

my Nitro version : 13.46.0.937

this forum allows me to insert my screen shot using URL and not from my computer.

 

Thank you.

 

 

[Allain Umailin]

Hello @Yaron Kogan,

To ensure you have the latest release, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 

Thank you for choosing Nitro and I hope this helps.

[Yaron Kogan]

Hello, Allain Umailin

 

Sorry this prodedure did not  work

my system is 64 bit.

after installing and rebooting I couldn't activate.

 

[Allain Umailin]

Hello @Yaron Kogan,

Could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.67.0.45). The same information is available by going to Control Panel > Programs and Features.

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Yaron Kogan]

Hello ALLAIN

I have sent you a massage

 

[Allain Umailin]

Hello @Yaron Kogan,

Thank you for the private message and please note that this is the first time we have received such activation with our latest release.

As part of troubleshooting, please refer to these steps:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine:

https://downloads.gonitro.com/professional_13.67.0.45/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

2. Reinstall using the same MSI installer you downloaded from my previous post.

3. After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 

Thank you for choosing Nitro and I hope this helps.

[Yaron Kogan]

Hello ALLAIN

Everything is working OK

Thank you for your help.