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New Laptop & old one crashed - Nitro Pro 10

Jon Marsh

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I deactivated on the old machine and trying to reactivate on the new machine. It will not allow me to. Your site takes me to "find License", and it finds the license. Then when I try to go further it tells me to select device and deactivate. There is nothing to "Select" that I can find. I downloaded the trial version into the new machine and when I enter the old serial number, it does not work. Please help.

Jon Marsh


Current License: 234600-xxyyzz-686520

Edited by Allain Umailin
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  • Allain Umailin changed the title to New Laptop & old one crashed - Nitro Pro 10
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Allain Umailin

Hello @Jon Marsh,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to continue offering our customers the very best PDF tools, please install Nitro Pro using the below offline English MSI installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the version 10 serial number 234600-xxyyzz-686520

Thank you for choosing Nitro and I hope this helps.

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