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New Laptop

Elaine Newnum

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Hi I got a new laptop and I'm unable to activate Nitro with my serial number. I looked up the license and it said once I hit the deactivation that I could enter my serial number. A screen keeps popping  saying I need to choose a device, but no devices are shown on the page and I'm unsure how to do what it's asking. Please help. Thank you!


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  • Official Nitronaut

Hello @Elaine Newnum

Thank you for your message - I can help you out.

You purchased a Nitro Pro 12 serial number a few years back.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update ( so you can reactivate successfully: 

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

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