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New laptop and unable to activate Nitro 12 using serial number

Alan Chiu

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I recently got a new computer and reinstalled Nitro 12, however when I try activating Nitro using my serial code an error pops up


-24 Activation Error

Nitro Pro encountered some issues while attempting to activate.


Please advise - i need to use nitro ASAP for work documents!!

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  • Official Nitronaut

Hello @Alan Chiu

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update ( so you can reactivate successfully: 

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

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