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Cannot Activate my Nitro Pro


Rudi van den Heever
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Rudi van den Heever

I have an old version of nitro pro and I am trying to activate it on a new laptop. 

 

Is this possible? 

 

Please help. 

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  • Official Nitronaut
Reymund G.

Greetings @Rudi van den Heever

Thank you for reaching out to us through our Community Forums!

Please provide your Nitro PDF Pro serial number so we could check its status and activation records.
This information will also help us determine the appropriate installer. 
 

Kind regards, 
 

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Tony Butka

My windows computer crashed.  After getting it back up, Nitro Pro 13 is not there.  I have the Serial #, but I don't seem to be able to download a trial version and then activate with my Serial Number.  Help would be appreciated.

Tony Butka

 

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Tony Butka
On 9/20/2022 at 4:58 AM, Reymund G. said:

Greetings @Rudi van den Heever

Thank you for reaching out to us through our Community Forums!

Please provide your Nitro PDF Pro serial number so we could check its status and activation records.
This information will also help us determine the appropriate installer. 
 

Kind regards, 
 

504912-xxyyzz-989324

 

Edited by Allain Umailin
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Rudi van den Heever

Hi, sure thing

Your Pro 8 serial is: 234600-xxyyzz-294176

Edited by Allain Umailin
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  • Official Nitronaut

Hi @Rudi van den Heever

Please install the latest build of Nitro PDF Pro 12 (12.16.6.574) so you could successfully activate using that serial number. 
You can find the installer from the following location: 

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link.

Once Nitro PDF Pro 12 is installed, you can activate by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. 

If you are interested to upgrade your license to version 13 (latest version), you can get the discounted upgrade price through our Upgrade Portal at https://www.gonitro.com/support/upgrade 
We recommend the Nitro PDF Pro 13 as it comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 

Kind regards,

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  • Official Nitronaut

Hi @Tony Butka

Your serial number 504912-xxyyzz-****24 is a version 13 license which is the latest version at this point. 
Please try to install Nitro PDF Pro 13 using the installer from the link below then activate it using your existing serial number: 

64bit - https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi
32bit - https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi

Once Nitro PDF Pro 13 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. 

Kind regards,

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