ahmad alwahdani Posted September 21, 2022 Report Share Posted September 21, 2022 I want to upgrade and when putting my serial number I get unrecognized number Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 21, 2022 Official Nitronaut Report Share Posted September 21, 2022 Hello @ahmad alwahdani Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate a version 12 (or older) serial number that you can upgrade to the latest version. I look forward to your response. Link to comment Share on other sites More sharing options...
Cheryl Lewis Posted September 21, 2022 Report Share Posted September 21, 2022 I put in my serial number and it is not recognized??? Link to comment Share on other sites More sharing options...
Rex McKellar Posted September 22, 2022 Report Share Posted September 22, 2022 I also am trying to upgrade from version 13.58.0.1180 to version 13.67.0.45 but when putting in my serial number I get an unrecognized number message. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 22, 2022 Official Nitronaut Report Share Posted September 22, 2022 20 hours ago, Cheryl Lewis said: I put in my serial number and it is not recognized??? Hello @Cheryl Lewis Please send me your serial number so I can check. A screenshot of the error message will also be helpful. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 22, 2022 Official Nitronaut Report Share Posted September 22, 2022 14 hours ago, Rex McKellar said: I also am trying to upgrade from version 13.58.0.1180 to version 13.67.0.45 but when putting in my serial number I get an unrecognized number message. Please send me a screenshot of the error message and the serial number you are trying to use so I can check. Link to comment Share on other sites More sharing options...
ahmad alwahdani Posted September 29, 2022 Author Report Share Posted September 29, 2022 Any update; I have sent my serial number in private Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 29, 2022 Official Nitronaut Report Share Posted September 29, 2022 1 hour ago, ahmad alwahdani said: Any update; I have sent my serial number in private Hello @ahmad alwahdani The serial number you provided is for Nitro Pro 13. It is the latest version and there is no upgrade available. If you would like to get the latest update for version 13, you can go to this page and use the installer: https://www.gonitro.com/nps/product-details/downloads Please let me know if you have other questions. Link to comment Share on other sites More sharing options...
Cheryl Lewis Posted January 25, 2023 Report Share Posted January 25, 2023 (edited) On 9/22/2022 at 11:16 PM, Leslie V said: Hello @Cheryl Lewis Please send me your serial number so I can check. A screenshot of the error message will also be helpful. 234600-xxyyzz-581676 I don't know how to insert image. Edited January 26, 2023 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 27, 2023 Official Nitronaut Report Share Posted January 27, 2023 On 1/26/2023 at 4:59 AM, Cheryl Lewis said: 234600-xxyyzz-581676 I don't know how to insert image. Hi @Cheryl Lewis That serial number is for version 12. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now