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Unrecognized serial number


ahmad alwahdani
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  • Official Nitronaut

Hello @ahmad alwahdani

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate a version 12 (or older) serial number that you can upgrade to the latest version.

I look forward to your response.
 

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Rex McKellar

I also am trying to upgrade from version 13.58.0.1180 to version 13.67.0.45 but when putting in my serial number I get an unrecognized number message.

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  • Official Nitronaut
20 hours ago, Cheryl Lewis said:

I put in my serial number and it is not recognized???

Hello @Cheryl Lewis

Please send me your serial number so I can check. A screenshot of the error message will also be helpful.

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  • Official Nitronaut
14 hours ago, Rex McKellar said:

I also am trying to upgrade from version 13.58.0.1180 to version 13.67.0.45 but when putting in my serial number I get an unrecognized number message.

Please send me a screenshot of the error message and the serial number you are trying to use so I can check.

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  • Official Nitronaut
1 hour ago, ahmad alwahdani said:

Any update; I have sent my serial number in private

 

Hello @ahmad alwahdani

The serial number you provided is for Nitro Pro 13. It is the latest version and there is no upgrade available.

If you would like to get the latest update for version 13, you can go to this page and use the installer: https://www.gonitro.com/nps/product-details/downloads

Please let me know if you have other questions.

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