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Cannot open PDF from Microsoft Outlook

Marcus McClellan

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Marcus McClellan

I have a user who is using Nitro Pro 13, when they try to open a PDF attachment from an email it will not open. I have tried repairing the nitro installation, no luck. I have tried uninstalling and reinstalling, no luck. I have tried disabling and reenabling the add-in within Outlook, no luck. I also downloaded Adobe Reader DC and set that as the default PDF application, and that worked flawlessly, the PDF opened up instantly. Then I switched back to Nitro and nothing happens when I try to open that same PDF. Any ideas? 

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