Unable to Deactivate license to transfer to new computer and activate

[Robert Clarkson]

Hi All, 

 

I am experiencing an error with nitro pro 12 where by the license will not deactivate so I can transfer it to a new computer. Any one got any ideas?

[Leslie V]

Hello Robert,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Robert Clarkson]

Serial in question is **

23 hours ago, Leslie V said:

Hello Robert,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

Edited October 5, 2022 by Leslie V
Deleted Confidential Info

[Leslie V]

Hello @Robert Clarkson

The serial number you provided is for version 10. Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.