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Need my serial number - PC Crashed


Luko
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Good day,

My pc crashed and I need to install Nitro PDF on the new pc. I only seem to find my reference number for the purchase.  Is it possible to send me the serial number? 

Thank you. 

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  • Official Nitronaut
Allain Umailin

Hello @Luko,

Thank you for reaching out to us through our Community Forums!

Please provide the reference number via private message by hovering your mouse on top of my name 'AllainU' and select 'Message'.

I am looking forward to hearing back from you. 

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  • 2 weeks later...
  • Official Nitronaut
Allain Umailin

Hello @Luko,

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why its installers are no longer available for download. 

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 11 serial number 234600-xxyyzz-159651:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

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Hello Allain,

Thank you for you message. I managed to install and activate without any issues. One more question, is it possible to install version 12 on my pc I work on at night (at home)? 

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  • Official Nitronaut
Allain Umailin

Hello @Luko,

Yes you should be able to because you have purchased a single-user license.

A single-user license can be used on two machines as long as you follow the rules outlined in our End User License Agreement (EULA):

'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is NOT USED at the same time as the software on the primary computer.'

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