GRAMMATEIA HIPAC SA Posted October 5, 2022 Report Share Posted October 5, 2022 I just changed my pc and i am trying to install and activate the nitro to the new without result. I had bought the nitro 9 and i upgraded in nitro pro 13. but the only serial number i have doesnt work. Can you help me please ? Because i can't activate my product. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 5, 2022 Official Nitronaut Report Share Posted October 5, 2022 Hello @GRAMMATEIA HIPAC SA Thanks for reaching out to us! Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
GRAMMATEIA HIPAC SA Posted October 7, 2022 Author Report Share Posted October 7, 2022 Hello @Leslie V I did it and I get this error. "The serial number entered does not exist. Click 'back' and make sure that you have entered the serial number correctly. If you still encounter problems, please contact support via the link below: ...'. As i said i had a computer in which we had bought nitro 9. In March we upgrade it, by paying an amount to nitro 13, but wasn't given us any serial number because the upgrade was automatic. Can you give me the serial number via message or email ? We have the invoice or anything you need. Thank you for your response and i'm waiting for your help. Link to comment Share on other sites More sharing options...
GRAMMATEIA HIPAC SA Posted October 7, 2022 Author Report Share Posted October 7, 2022 @Allain Umailin@Leslie V Can you help me please ? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 7, 2022 Official Nitronaut Report Share Posted October 7, 2022 Hello @GRAMMATEIA HIPAC SA I sent you your version 13 serial number via direct message. Kindly use that serial number instead. Link to comment Share on other sites More sharing options...
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