Krishna Nair Posted October 13, 2022 Report Share Posted October 13, 2022 When I am converting any PDF to Powerpoint, I an getting this error "File conversion has failed due to Internal error" I have repaired, reinstalled the software still not resolved I am using Nitro PDF 13 version. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 13, 2022 Official Nitronaut Report Share Posted October 13, 2022 Hello @Krishna Nair, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.67.0.45). The same information is available by going to Control Panel > Programs and Features. Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Krishna Nair Posted October 14, 2022 Author Report Share Posted October 14, 2022 My product is Nitro Pro 13.9.1.155 The issue is when I try to convert any file to PPT. I am getting this error " File Conversion has Failed due to an Internal Error" How to upload the error as an attachment. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 14, 2022 Official Nitronaut Report Share Posted October 14, 2022 Hello @Krishna Nair, Thank you for this information and let us try some troubleshooting by referring to these steps: 1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: https://downloads.gonitro.com/professional_13.67.0.45/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files:https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads 3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro PDF Pro 13.67 using the installer from this page:https://www.gonitro.com/nps/product-details/downloads If you are getting the "Nitro Pro Wizard has failed" message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use our offline English MSI packages: x64 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi To know if you have 32-bit or 64-bit Windows system, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" 5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504901-xxyyzz-080075 6. Turning off User Account Control (UAC) for Nitro PDF Pro 13. Here are two methods that you can follow: a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there. b. i. Right-click > Troubleshoot Compatibility > Troubleshoot Program ii. Check "The program requires additional permissions" > Next > Test the program... iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close Thank you for choosing Nitro and I hope this help. Link to comment Share on other sites More sharing options...
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